Frequently asked questions

What is PubEx?

PubEx is an online platform designed to help researchers, students, and professionals access academic documents quickly and efficiently.

How can I place an order?

You can place an order by adding your desired document to the basket, selecting your payment method, providing your name and email, and submitting your order.

What payment methods do you accept?

We accept various payment methods, including PayPal, Credit Card, and Cryptocurrency.

How long does it take to receive my document?

After confirming your order and payment, the full-text PDF will be delivered to your inbox within a few hours after receiving the transaction ID.

What should I do if I don’t receive my document?

If you do not receive your document within the expected timeframe, please check your spam folder. If you still cannot find it, contact our support team for assistance.

Can I request a refund?

Yes, if the document provided is incomplete, corrupted, or defective, you may request a refund upon notification and verification of the issue.

Do I need to create an account?

No, currently, you do not need to create a user account. You can manage and review your orders through the `Cart` page.

How do you ensure the security of my information?

We implement appropriate technical and organizational measures to protect your personal information. We do not sell or trade your information to outside parties.

What if I have a question not covered here?

If you have any additional questions, please feel free to contact us at [email protected].

How can I contact PubEx?

You can reach us via email at [email protected], or by visiting our Contact Us page for more details.